FAQs – Orders, Returns, COD & Delivery | Trendz Jewellery
Orders & Payment
Is Cash on Delivery (COD) available?
Yes, COD is available on most pin codes in India, with no extra COD charge. Prepaid orders get an extra 10% off.
Can I open the parcel before paying for a COD order?
No. Please pay the delivery agent first, then record your unboxing video while opening the parcel. The video protects you if anything is damaged, wrong, or missing.
Money was deducted, but I did not get an order confirmation. What should I do?
Don't worry. Message us on WhatsApp with a payment screenshot, the transaction ID / UTR number, and the phone number or email you used at checkout. We will verify the payment and help create your order.
Can I cancel my order?
Yes, but only before dispatch. Message us on WhatsApp with your order number. For prepaid orders cancelled before dispatch, the full amount is refunded to your original payment method within 7–10 working days.
Do I get a free gift?
Yes, a free gift is included on orders of ₹599 and above. The gift design may vary based on the current offer.
Shipping & Delivery
What are the shipping charges?
Shipping is free on orders of ₹500 and above. Orders below ₹500 have a ₹49 shipping charge, shown at checkout before you pay.
How long will my order take?
We dispatch within 24 hours, or up to 3 business days during high order volume (plus 1–2 business days in festive season). Delivery takes 3–7 working days after dispatch.
How do I track my order?
Once your order is dispatched, you will receive the tracking link on WhatsApp and email. If your tracking is not updating, message us on WhatsApp with your order number.
My parcel shows delivered, but I have not received it.
Message us on WhatsApp within 24 hours of the delivery update. We will raise an investigation with the courier.
What happens if I miss the delivery?
The parcel returns to us (RTO). We re-send it once free of cost. If it returns a second time, re-sending costs ₹150.
Returns, Exchanges & Store Credit
Can I return or exchange if the size is wrong or I don't like it?
Yes, within 7 days of delivery. The product must be unused, with tags, packaging, invoice, and freebies. Returns are given as store credit, not cash. Clearance sale, customized, and final-sale items cannot be returned.
What are the return and exchange charges?
Return: ₹80. Exchange for the same product: ₹80. Exchange for a different product: ₹100. No charges if we sent a wrong, damaged, or defective item.
I received a damaged, wrong, or missing item. What should I do?
Message us on WhatsApp within 48 hours of delivery with clear photos and your unboxing video. After checking, we will send a free replacement or store credit.
What if I did not record an unboxing video?
Claims for damaged, wrong, or missing items cannot be accepted without a valid unboxing video. Please always record one, starting before you open the sealed parcel.
How does store credit work?
After your returned product passes quality check, we email you a store credit code within 7–9 business days. It has lifetime validity, works on any product on trendzjewellery.com along with any offer, and any unused balance stays for your next order.
Nobody came to pick up my return. What now?
We arrange up to 2 pickup attempts within 14 days. If the courier did not visit, that attempt is not counted. If both attempts fail, or pickup is not available at your pin code, you can send the product to us yourself; message us on WhatsApp for the address.
Can I get a cash refund instead of store credit?
Cash refunds are given only in exceptional cases, with ₹150 deducted. Prepaid orders cancelled before dispatch are refunded in full. Lost parcels are re-sent free, or a full refund may be approved if you prefer.
Product Quality & Care
What is the jewellery made of? Is it real gold?
No, it is not real gold. Our jewellery is artificial (imitation) jewellery, mostly made of brass with gold plating.
Will the colour fade?
All plated jewellery slowly fades with use. Keep it away from water, perfume, and sweat, wipe it with a soft dry cloth after use, and store it in an airtight pouch. Natural fading from use is not a defect.
Is it safe for sensitive skin?
Our jewellery has a brass base, and we do not claim it is hypoallergenic or nickel-free. If you have sensitive skin, wear it for short periods first, and remove it if you feel any itching or redness.
Will the product look exactly like the photos?
Colour tone can look slightly different on different mobile screens and in different lighting. This is not a defect.
How do I choose my bangle size?
Measure a bangle that fits you, or the widest part of your hand, and match it with our Bangle Size Guide. If you are between two sizes, choose the bigger one.
Safety
The delivery agent or a caller is asking me to pay online. Should I pay?
No. If you paid online, you never pay again at delivery. For COD, pay only when the parcel is in your hands. Never pay through links sent by anyone claiming to be a courier, and message us on WhatsApp first.
Still need help?
Message us on WhatsApp (chat only): +91 70412 56032. We cannot take calls on this number.
Support hours: Mon–Sat, 10:00 AM – 6:00 PM. We reply within 24–48 working hours.